Wales Floor Refinishing

We had our wood floors refinished and the experience was excellent from start to finish. Collin and Mauricio did a fantastic job and were incredibly helpful answering all of our questions. We are extremely happy with the results and would recommend Flawless Flooring to everyone! The whole team at Flawless Flooring made the process very easy and enjoyable!

Before moving into my condo, I decided to replace all of the old carpet with laminate. After some Google searching I found Flawless Flooring and I’m so glad I went with them. Do not overthink it - they are the best flooring contractors in the Milwaukee area! Jessie was the showroom coordinator and took all the time I needed to answer my questions and helped me pick a flooring that I love and looks great. Jason was the project coordinator. He explained every line of the quote in detail and was able to add to and change multiple parts of the quote on short notice. After the first quote, I learned I needed an underlayment to follow my HOA bylaws and he did the research to find out what was necessary. I then decided I wanted laminate installed in another room that was originally out of the project scope, and he was quick to get the new quote together for me. Pricing for materials and labor was very fair. Matthew delivered the laminate for acclimation and made that process a breeze. He was punctual, very careful, and explained everything I needed to know before the installation. Zack was the installer and did an expert job. His attention to detail is one of a kind and he was very efficient with his time. At the end of each day he let me know how much he had done and how much was left. Above all, they are very kind people and you can tell they take pride in their work. I am so happy with the results, and you will be too.

I have been using Flawless Flooring for several years at the apartment building I manage. Not once have I been disappointed with the outcome. The floors always turn out beautiful! They have a great team of people, but more importantly, the guys who actually come and do the hard work on the floors are truly artists! Highly recommend you use them for your next project.

I recently had old carpeting removed and new carpeting installed throughout my living room, den, hallway, two bedrooms, and closets, and I could not be more pleased with the entire experience. Billy and Kiara were exceptional from start to finish—polite, accommodating, and consistently professional. They even took the time to screw down squeaky floorboards, assuring me it was no trouble at all. Their workmanship was methodical, thorough, and clearly rooted in experience. Billy’s expertise was especially valuable when reviewing seam placement. He explained his recommendations, consulted with me at each step, and executed the work with true craftsmanship. Both installers were personable, easy to communicate with, and made me feel comfortable asking questions. They took their time to ensure everything was done correctly and left the home spotless. I also want to acknowledge Justin, whose knowledge and patience in the showroom played a major role in my decision to purchase from your store. He spent considerable time helping me compare samples, understand padding options, and promptly followed up with pricing and scheduling information. Lance was equally professional and helpful during the measurement appointment, offering guidance that ultimately led to a better overall installation plan. The carpet looks beautiful, and the customer service I received at every stage was outstanding. I would not hesitate to recommend your store for anyone’s flooring needs. Thank you!

My husband & I wanted to have our carpeted flooring changed to wood & carpet , we just did not have a clue to which business to go to. One day we were out for dinner, and saw a Flawless Flooring van - it was a good omen. Convenient for us, we went to the New Berlin store. In 2 days we made decisions on type of wood flooring and berber carpeting. Within 3 week, delivery and installations were completed. The store staff-Jessie, estimator, and installation professionals were friendly, courteous, and very helpful. With a quick shout out to installation professionals (Billy/Kiara-carpeting & Jeremy, wood flooring) , they were on time, willing to ensure your expectations were met, got the jobs done as scheduled, and outcome of installations were exceptional. My husband & I had a wonderful experience with the whole process, and would highly recommend Flawless Flooring!