See Your Neighbors with a Flawless Floor

Flawless refinished my living room floor, recarpeted my steps, and replaced my kitchen floor with LVT. On that last part, I want to give a BIG shout out to Jimmy. He is a skilled installer and equally professional at dealing with customers. I found him to be trustworthy, knowledgeable, and a very good communicator who went above and beyond more times than I probably know. I hope Flawless sees what an asset they have in him!

I recently had old carpeting removed and new carpeting installed throughout my living room, den, hallway, two bedrooms, and closets, and I could not be more pleased with the entire experience. Billy and Kiara were exceptional from start to finish—polite, accommodating, and consistently professional. They even took the time to screw down squeaky floorboards, assuring me it was no trouble at all. Their workmanship was methodical, thorough, and clearly rooted in experience. Billy’s expertise was especially valuable when reviewing seam placement. He explained his recommendations, consulted with me at each step, and executed the work with true craftsmanship. Both installers were personable, easy to communicate with, and made me feel comfortable asking questions. They took their time to ensure everything was done correctly and left the home spotless. I also want to acknowledge Justin, whose knowledge and patience in the showroom played a major role in my decision to purchase from your store. He spent considerable time helping me compare samples, understand padding options, and promptly followed up with pricing and scheduling information. Lance was equally professional and helpful during the measurement appointment, offering guidance that ultimately led to a better overall installation plan. The carpet looks beautiful, and the customer service I received at every stage was outstanding. I would not hesitate to recommend your store for anyone’s flooring needs. Thank you!

My husband & I wanted to have our carpeted flooring changed to wood & carpet , we just did not have a clue to which business to go to. One day we were out for dinner, and saw a Flawless Flooring van - it was a good omen. Convenient for us, we went to the New Berlin store. In 2 days we made decisions on type of wood flooring and berber carpeting. Within 3 week, delivery and installations were completed. The store staff-Jessie, estimator, and installation professionals were friendly, courteous, and very helpful. With a quick shout out to installation professionals (Billy/Kiara-carpeting & Jeremy, wood flooring) , they were on time, willing to ensure your expectations were met, got the jobs done as scheduled, and outcome of installations were exceptional. My husband & I had a wonderful experience with the whole process, and would highly recommend Flawless Flooring!

We used Flawless Flooring to have new laminate floors installed in the kitchen, hall, and laundry room. Dena, Alex, and Dave were so helpful, knowledgeable and patient. We took forever trying to match our golden oak cabinets. There was another Dave who did the tear out of two floors. Chad did the installation. It was obvious that he’s been doing this for a long time. Both were skilled kind and prompt. They made sure we had the least possible interruption. We would definitely recommend them!!

We contracted flawless flooring to replace carpeting in our bedrooms and basement stairs as well as change some vinyl sheet flooring to “lvt” in part of our home. The experience was fabulous from choosing flooring and getting an estimate with Marcus to the install by Chad and James. We are thrilled with how things look and they made the experience stress free and answered all our questions. James and Chad not only did a great job but were fun to work with and respected our home and cleaned up after the install. We wouldn’t hesitate to recommend them. Bill & Terri Mitchell

We had our maple floors refinished from a light finish to a deep Jacobean. Tom was the easiest person to work with through the sales phase when we were determining what we would get done. Dave and his crew took over when we decided on refinishing. They even stayed late to provide me with samples on my flooring so I could see what looked best. I could not be more pleased with the end product, the work this team did, and the ease of doing business with Flawless Flooring.