Big Bend Floor Refinishing

Flawless refinished my living room floor, recarpeted my steps, and replaced my kitchen floor with LVT. On that last part, I want to give a BIG shout out to Jimmy. He is a skilled installer and equally professional at dealing with customers. I found him to be trustworthy, knowledgeable, and a very good communicator who went above and beyond more times than I probably know. I hope Flawless sees what an asset they have in him!

I recently had old carpeting removed and new carpeting installed throughout my living room, den, hallway, two bedrooms, and closets, and I could not be more pleased with the entire experience. Billy and Kiara were exceptional from start to finish—polite, accommodating, and consistently professional. They even took the time to screw down squeaky floorboards, assuring me it was no trouble at all. Their workmanship was methodical, thorough, and clearly rooted in experience. Billy’s expertise was especially valuable when reviewing seam placement. He explained his recommendations, consulted with me at each step, and executed the work with true craftsmanship. Both installers were personable, easy to communicate with, and made me feel comfortable asking questions. They took their time to ensure everything was done correctly and left the home spotless. I also want to acknowledge Justin, whose knowledge and patience in the showroom played a major role in my decision to purchase from your store. He spent considerable time helping me compare samples, understand padding options, and promptly followed up with pricing and scheduling information. Lance was equally professional and helpful during the measurement appointment, offering guidance that ultimately led to a better overall installation plan. The carpet looks beautiful, and the customer service I received at every stage was outstanding. I would not hesitate to recommend your store for anyone’s flooring needs. Thank you!

It’s been 6 weeks since Flawless Flooring, New Berlin, refinished my white oak plank floors in my kitchen/breakfast area from honey oak to neutral. After a few normal kitchen spills and grandkid messes, the floors look as beautiful as the day David, Flawless Flooring Refinishing Technician, left my home dust free. Thank you to the entire Flawless Flooring staff for their no pressure sales visit, prompt scheduling, revitalizing my well-loved oak floors to their hidden beauty and leaving my home dust free for a responsible price. Extremely pleased I responded to your radio advertisement and said “YES” to using Flawless Flooring.

I am a interior designer that focuses on remodeling and new home construction. We recently purchased a property where we needed a large amount of flooring to be refinished, not only did flawless flooring have competitive pricing they did a fabulous job! I have had many floors refinished and this is my favorite yet, Thomas was and did an AMAZING job!

We had new hardwood installed and existing hardwood refinished, and only fantastic experiences with both. From asking a million questions at their showroom to scheduling to installation, everyone we worked with was knowledgeable, professional, and trustworthy. Specifically, we worked with Marcus, Dave, Andy, and Jeremy. They were all fantastic to work with. Marcus especially was helpful throughout the whole process, always available, and never tried to push a sale. The whole team was also very flexible, as we changed the scope of our work a few times. We would strongly recommend working with Flawless Flooring!